Frequently Asked Questions
What types of carpets do you offer?
We offer a wide range of carpets, including Area rugs, runners, wall-to-wall carpeting, Artificial Grass and outdoor rugs. You'll find various styles, materials, and colors to suit your needs.
How do I choose the right carpet for my space?
Selecting the perfect carpet depends on factors like the room's function, your style preferences, and your lifestyle. Our buying guide and customer support team are available to assist you.
What materials are your carpets made from?
We offer carpets made from a variety of materials, including Wool, Wool Blend, Silk, Acrylic, Microfiber, nylon, polyester, jute, sisal, and more. Each material has unique characteristics, and you can choose based on your needs.
Do you offer samples of your carpets?
Yes, we offer samples for many of our carpet options. Ordering samples is a great way to see and feel the materials and colors in your own space before making a decision.
What size options are available for your carpets?
Our carpets come in various sizes, from small area rugs to large room-sized options. You can find the size that best fits your room and design preferences.
How do I clean and maintain my carpet?
Proper maintenance is essential for extending the life of your carpet. We provide care and cleaning instructions for each type of carpet we offer. Regular vacuuming and occasional professional cleaning are usually recommended.
Are your carpets suitable for high-traffic areas?
Yes, we offer carpets that are specifically designed for high-traffic areas, such as hallways and living rooms. These options are more durable and resistant to wear.
Can I return or exchange a carpet if it doesn't meet my expectations?
We have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within a specified time frame. Please review our return policy for more details.
Do you offer custom or personalized carpet options?
Yes, we offer custom-sizing and personalized design options for some of our carpets. You can create a one-of-a-kind piece to match your style and space. Please contact our customer support number for further information.
What is the expected delivery time for your carpets?
Delivery times vary based on your location and the specific carpet you choose. We provide estimated delivery times during the checkout process.
Are your carpets environmentally friendly?
We offer a selection of eco-friendly and sustainable carpets made from materials like recycled fibers or natural fibers. Look for products with sustainability certifications in our collection.
How do I install wall-to-wall carpeting?
We provide installation guidelines and recommendations for wall-to-wall carpeting. If you're unsure about installation, consider hiring a professional carpet installer.
Can I order matching accessories like rug pads or runners with my carpet?
Yes, we offer a range of accessories, including rug pads and runners, to complement your carpet purchase.
What payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, and secure online payment platforms. You can choose the one that suits you best during checkout.
How can I contact customer support if I have more questions?
You can reach our customer support team through email, phone, or our online chat feature. We're here to assist you with any additional inquiries or concerns.
Are your carpets stain-resistant?
Many of our carpets come with stain-resistant treatments. Check the product descriptions for details on stain resistance and care instructions.
Do you provide installation services for wall-to-wall carpets?
While we don't offer installation services, we can recommend professional installers in your area who can ensure a proper and seamless installation.
What is the warranty on your carpets?
Warranty periods may vary depending on the carpet type and manufacturer. We provide warranty information for each product on its respective page. Be sure to review the warranty terms before purchasing.
Can I receive design assistance for choosing the right carpet for my room?
Yes, we offer FREE design consultation services to help you select the ideal carpet based on your room's layout, style, and color scheme.
Are your outdoor rugs suitable for all weather conditions?
Our outdoor rugs are designed to withstand outdoor conditions. They are typically weather-resistant and durable. However, it's advisable to store them indoors during extreme weather events.
Do you offer international shipping?
Yes, we offer international shipping to all major countries such as the USA, Canada, Australia, United Kingdom, Gulf Countries etc.
Can I order a carpet and have it shipped directly to my preferred installer for installation?
Yes, you can have your carpet delivered to your preferred installer. Please provide their contact information and address during the checkout process.
What is the best way to measure my room for a new carpet?
We provide a step-by-step guide on how to measure your room for a new carpet. You can find this guide in our resources section.
Can I request a quote for a large carpet order or for a commercial project?
Yes, we offer quotes for bulk orders and commercial projects. Contact our customer support team or use our online request form to get a customized quote.
What should I do if I receive a damaged or defective carpet?
If your carpet arrives damaged or with defects, please contact our customer support team immediately. We will guide you through the process of returning or replacing the item.
Do you offer price matching?
We do offer a price-matching policy. If you find the same carpet at a lower price from a reputable competitor, contact us to discuss price matching options.
How often should I replace my carpet?
The lifespan of a carpet varies depending on factors like material, usage, and maintenance. On average, carpets can last from 5 to 15 years. It's a good idea to consider replacement if your carpet shows signs of wear and tear, matting, or staining.
Can I purchase a carpet as a gift and have it shipped to the recipient's address?
Yes, you can order a carpet as a gift and provide the recipient's address during the checkout process. We also offer gift wrapping and personalized messages for a special to
Do you offer financing options for carpet purchases?
Yes, we provide financing options in partnership with select financial institutions. During the checkout process, you can explore available financing plans.
Can I receive a color or material swatch before making a purchase?
In some cases, we offer swatches or samples of carpet materials and colors. These samples can be ordered online to help you make an informed decision.